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In this Planet 7 Casino review, we show you if is legit, or a scam. And if is safe, real or a fake casino game website. Players complaints and feedback are also reviewed.
Planet 7 Casino urges everyone to “Escape to a better world. Escape to Planet 7“
This review will examine the features, offerings, policies and everything else relating to the Planet 7 Casino, in other to provide the information to help you decide if Planet 7 is a better place worth escaping to.
Planet 7 Casino review at a glance:
- Planet 7 is an online gaming and gambling platform launched in 2009
- Planet 7 is owned and operated by Ace Revenue Group, a subsidiary of Virtual Casino Group
- They are licensed for gambing operation in Costa Rica, all their games are GLI certified, and they employ bank grade 256 bit encryption algorithm to secure users’ information
- Planet 7 is fully mobile optimized, and all games are provided by RealTime Gaming (RTG)
- They have a good selection of games – over 150 games which includes slots, table games, video pokers, and specialty games
- They offer very attractive bonuses and promotions
- They support a lot of banking options; all transactions are in US dollars; minimum deposit is $30, and maximum withdrawal is $2,500 per week.
What is Planet 7 Casino?
Planet 7 Casino is an online gaming platform. This means that the Casino is primarily for entertainment value, and no deposit is necessary or required to play the Casino. While you may play the Planet 7 Casino games without betting money, you can also place bets on games and have the chance of winning huge prizes.
Planet 7 Casino came into the gaming world around 2009. They are owned and operated by the Ace Revenue Group, which is a subsidiary of Virtual Casino Group (VCG). The VCG owns a lot of online casinos making them one of the biggest players in the online gaming and gambling business, but they also have a bad reputation in the business (we’ll touch this later in this review).
Planet 7 Casino can be found at https://www.planet7casino.com. The website is available only in English Language; it is pretty standard with a sleek red and black colour scheme, and navigation within it is easy.
Getting started with Planet 7
As long as you’re at least 21 years old, and you are not in any of the restricted countries/ regions (we’ll treat this in detail later in the review), you can signup to begin playing in the Planet 7 Casino. Signing up is a simple process that involves keying your information into the text fields requiring them.
When signing up, you might have to send a copy of your ID and a utility bill for establishing your address. Though, you can get started and start playing games and betting without sending this documents, you’ll have to send them to receive payment when you witdraw. So it’s better to get all documentation done and dusted from the onset.
Is Planet 7 Casino legit or scam?
Planet 7 Casino is legit, not a scam. First, this section will answer whether Planet 7 is legit or a scam. You will be sending your money to a company, and you’ll need the money to be available when you want to use it to play games. If you have winnings, you’ll also need to be able to withdraw it.
Secondly, we will examine if Planet 7 is safe. You’ll be sending sensitive information, and you’ll not want this information to fall into the wrong hands (read: hackers).
Considering whether a casino is legitimate and safe is important when deciding on a casino.
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Gaming License
One of the first test in determining a casino’s legitimacy is looking out for gaming licenses from recognized jurisdictions. A valid gaming license means the company is legitimate, and the jurisdiction it is obtained tells if the company is properly regulated. You’re better served by a company operating under a clear regulatory framework; and if things go wrong, you’ll be better protected.
In this regard, Planet 7 is licensed to conduct gaming operations through the jurisdiction of Costa Rica. While any business that has a valid license should automatically be considered legit, gambling licensing in Costa Rica does not breed much confidence.
Costa Rica has no gambling laws that set strict requirements for casino owners; instead casinos are allowed to develop freely and independently. For example, there are no strict requirements in respect of online casino software; and casinos can operate without audits as well as accounting and financial reports. For these reasons and more, Costa Rica is widely considered as an unsupervised and unregulated environment.
Many casinos apply for and obtain licenses from different renowned jurisdictions. It is telling that Planet 7 Casino has refused to obtain multiple licenses from many such regulated locations, but has instead stuck with the singular license from a jurisdiction free from any testing and regulation conducted by any gambling regulatory authorities.
To answer the question whether Planet 7 is legit; yes, because they have a valid license to operate. But… their licensing jurisdiction ensures that there’s little to no regulation. To many players, this is a deal breaker.
Fairness of the games
The prospect of winning is what motivates you to place a bet on a casino game. You wouldn’t want to place bets on games where it is impossible to win. One way of determining if a casino’s games are “winable” is by checking whether the games have been certified by reputable third party auditing firms.
In this regard, all the games offered by Planet 7 Casino are certified by Gaming Laboratories International (GLI). GLI is a global leader in gaming and lottery testing with over 30 years in land-based, lottery and iGaming testing, and most importantly, trusted by regulators in more than 475 jurisdictions worldwide.
Security and Privacy
When you signup with a Casino, you send personal information which includes your name, address, phone number and more. When you make deposits, you also send sensitive information such as credit card details. In an era where cyber criminals and identity thieves are always out there to intercept users information, it is important that the casino you choose have structures to secure the sensitive and personal information that you pass on to them.
In this regard, Planet 7 Casino uses a 256 bit SSL security certificate to encrypt all data in its systems. The 256 bit encryption algorithm is the standard used by banks to secure data online because it is nigh unhackable. This means that, with Planet 7 casino, your information is secured.
Games selection and software
Software Providers
All their games are provided by RealTime Gaming (RTC) which is regarded as one of the best gaming providers in the market. The games provided Planet 7 Casino include both instant play and download based games.
The download based version allow players to download the games onto their devices. The instant play version is a web based platform that enables you to load the game through a web browser anytime you want to play. It does not require downloading any software, but you’ll always need internet access and bandwidth for every gaming session.
It is also important to check if the games offered are compatible with mobile devices. Planet 7 is compatible with Android and iOS platforms. Planet 7 is fully mobile optimized – they have introduced a mobile lobby, which is an upgrade on the Planet 7 mobile site. It gives access to all the important aspects of the Planet 7 casino – you can make a deposit, view your favorite casino games and the last games you played, check out the general menu, and browse Planet 7’s selection of table games, real money slots, and specialty games.
Game Selection
Games selection is one of the most important aspect of selecting a casino because casino games is one of the major reasons people join internet casinos. To appeal to a wide range of players a good casino would offer a variety of slots which are the most popular games, as well as numerous other alternatives such as table games, scratch cards, video poker, and/or live dealer gaming.
Planet 7 Casino does not have live dealer games; but has a great selection of other games, and they are always adding new and exciting games for players to choose from. This is one of the reasons they make a good casino. They currently have over 150 games.
Slots
Slots are very popular because novices and veterans alike can play them; and Planet 7 Casino offers a variety of slots.
They have slots jackpots (with the chance to win from $15,063.95 – $115,673.98), bonus round slots (that gives players rewards like free spins and prize multipliers), multiple pay line slots (that give players more chances to win), and 3 reel classic slots (with basic features for beginners to get a feel of the game).
Slot games on Planet 7 Casino include: Purrfect Pets, Caeser’s Empire, Fucanglong, Achilles, T-rex, Cash Bandits, Popiñata, Sweet 16, and more.
Table Games
Table Games are games played on tables – virtual tabes. They are the next popular options after slot machines. Planet 7 has a number of tables games which include the very popular Blackjack. They also have Roulette and Baccarat.
Video Poker
Planet 7 Casino also offers a lot of options for video poker fans. You can choose from Aces and Eights, All American, Deuces Wild, Loose Deuces, Jacks or Better, Joker Poker, Sevens Wild and more.
Progressive Jackpots
Progressive jackpot games give players the chance to win a lot of money simply by playing their favourite game; as a result players look out for casinos that offer different progressive jackpots. Planet 7 has a host of progressive jackpot games.
Bonuses and Promotions
When placing bets on casino games, the casino always has the edge. So it is good to choose casinos that give you back some of that edge by giving you bonuses that increases your potential to win.
This is one area where Planet 7 leads. They offer their players a variety of bonuses which includes: welcome bonus, match bonus, daily bonuses and more.
Welcome Bonus
Planet 7 Casino gives a welcome bonus which is 200% of the first deposit. Every new members who sign up for a Planet 7 is entitled to this bonus. To get it, all you need to do is sign up, log into your account, and make your first deposit. You’ll get a code; go to the cashier area where you made your deposit, find and click on “Redeem coupon”, and then enter the code sent to you.
Match Bonuses
Planet 7 ensures that not only new players get bonuses. They also offer players bonuses on every deposit they make. This is usually 100%, but can go get to 200% for slots and keno players.
Other Bonuses
Planet 7 offers different daily bonuses which allows you to get particular bonuses just by making deposits at a particular day of the week. They also offer special bonuses and free spins on new games to encourage people to play the games.
Comp Points
The Planet 7 Casino offers 1 comp point for every $10 wagered on any game; and every 100 comp points can be redeemed for $1. This is an offer that is above industry average for comp points
Bonus Wagering Requirement
Casino ensure that people do not simply deposit and withdraw their bonuses straight-away by establish wagering requirement. You need to look out for casinos that offer low wagering requirement so that you can earn the bonus quicker.
Planet 7 wagering requirement is a 30X play through of the deposit amount plus the amount of the promotional bonus redeemed. In their words: “For example, should a Player deposit $100 and redeem a 100% bonus that requires 30X playthrough, the Player must wager the amount of their deposit ($100) plus the amount of their bonus ($100) 30X before requesting a cash out. This means that the Player must wager $200 X 30 = $6,000 before requesting a withdrawal from their account“
This is effectively a 60X rollover requirement for Video Poker or table games. This offer is not good enough – the industry standard is 40x the bonus, or 20x bonus plus deposit.
If you manage to earn the bonus, Planet 7 also makes it difficult to withdraw it. First, there’s a maximum withdrawal on winnings gotten using bonuses, which is determined by the amount of the deposit. For example, if you deposit $100 and redeem a 10x max cash out coupon. The maximum you are eligible to withdrawal is $1,000 (which is $100 x 10).
There are many other such requirements that makes it difficult to clear the Planet 7 casino bonuses.
Restricted Countries
The very first consideration when deciding on a casino should be whether the service allows players from your country and/ or region. This is because almost no casino allows access to every user from any location. Whole countries are restricted, and sometimes specific regions within a country are restricted. Typically, the casino will prevent users from restricted regions from creating accounts. But, it is not wise to use a VPN to beat their geo restriction and create an account. This is because problems would come up later when making deposit, or worst still, when making withdrawals.
That said, it is a scoring point if a casino supports a high number of countries and restricts only a few. Planet 7 Casino restricts 119 countries/ regions from creating accounts and playing games. You have to carefully go through the list, and if your current location is listed, you’ll have to look at another Casino. But if you push ahead and manage to make deposit, you stand loosing your money, and not being about to clear any winnings.
The restricted countries are: Afghanistan, Albania, Algeria, Angola, Armenia, Bahrain, Bangladesh, Belarus, Belize, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo DR, Costa Rica, Cote D’Ivoire, Cuba, Czech Republic, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Gibraltar, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Jamaica, Jersey, Jordan, Kenya, North Korea, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Malawi, Mali, Mauritania, Moldova, Mongolia, Morocco, Mozambique, Myanmar, Nagorno-Karabakh, Nauru, Nepal, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palestine, Papau New Guinea, Philippines, Romania, Rwanda, Samoa, Sao Tome and Principe, Senegal, Sierra Leone, Somalia, South Sudan, Sri Lanka, Sudan, Swaziland, Syria, Tajikistan, Tanzania, Timor-Leste, Togo, Turkmenistan, Tuvala, Uganda, USA (Maryland and New York), Venezuela, Western Sahara, Yemen, Zambia, Zimbabwe.
Available banking option
Banking options is an important consideration when choosing a casino. You need to make sure there is a method supported by the casino which is available to you for use in your territory; and the method also has to be simple so that you can make deposits conveniently. A great casino need to offer a large number of payment options available to people in a lot of territories.
Deposit Methods:
Planet 7 supports different methods. You can make deposits through bank wires and by popular credit/ debit cards such as Amex, Visa card and Mastercard. If you’ll rather use e-wallets, they support Skroll and Neteller. For the lovers of crypto currencies, Planet 7 accepts bitcoin transactions. However, if you do not want to use any of the online methods; they also allow offline methods including Moneygram and Western Union.
The only accepted currency is The US dollars ($). The minimum amount that can be deposited is $30, while the maximum is $250 per transaction. Only four deposit transactions are allowed in a day; so the maximum you can deposit in a day is $1000. Apart from the bank wires which will take a couple of days, all deposits are usually instant.
Withdrawals Methods
If you’ll want to get any money you earn, you’ll see the need to look into the withdrawal options a casino supports. With the Planet 7 Casino, withdrawals are processed via Neteller, bank wire, and bank checks.
The company says that all eligible withdrawal requests will be approved 7 business days after the request date, and the actual payment will take another 7 to 10 business day after approval.
Like almost all casinos, Planet 7 has both a minimum and a maximum withdrawal limit. The minimum amount you can withdraw is $100.00, while the maximum is $2,500 per week. This means that if you were to win big, it’ll take a long time of making a lot of withdrawing to get all your money.
Comparatively, the maximum withdrawal limit is pretty low among casinos; there are casinos that easily doubles the maximum withdrawal limit of Planet 7.
The low maximum withdrawal limit of Planet 7 could be frustrating. Not only does every withdrawal have to go through the lengthy approval process, you’ll also be charged a processing fee of up to $40.00 for every withdrawal.
However, it should be noted that if there is one area where Planet 7 has received damning reviews, its in making payments. Though the company advertises fast payment processing, forums are replete with players who were not paid either at all or in time. In fairness, the cases are more of not being paid in time than of not being paid at all. Many players complained about having to wait for months (sometime more than 3 months) even when resident in the US and after forwarding the appropriate documentation. Many times, Planet 7 would only wedge in and facilitate payment when the matter is escalated to the public spheres; this is evidently to avoid bad press.
Infact, because of this bad reputation, the casino is blacklisted by many casino rating forums and has a lot of “Not recommended” status.
Customer support
It is not a question of whether you’ll have a question or an issue when using a casino, its a question of when. It’s inevitable. I’ll bet that when you submit your queries, you wouldn’t want to be totally neglected or to be given half baked responses that do not satisfactorily address your question/ issue. Therefore customer support is an important consideration when deciding on a casino.
Planet 7 says that their support service is 24/ 7, available any day and at any time (day or night) to answer and resolve any question or concerns ASAP. I’ll examine the channels that Planet 7 casino offers for contacting them, as well as the quality and timeliness of the feedback from these channels.
Support Channels
Planet 7 offers a live chat that would privide instant feedback; but this support channel is only available to account holders because you’ll have to log in to make use of it.
They also have an online ticket system which can be used by all. The online form can easily be accessed on the ladding page of their website; and be used to submit any question or concern.
Alternatively, you can contact them through email via help@planet7casino.com. Customers who fall into the VIP category are provided a special email for contacting the service (planet7@viphelpmanager.com).
Lastly, they offer 24/ 7 phone support to people resident in the US with the US toll free line: 1- 888-402-2065. VIP customers also have a special toll free line: 1-855-648-3030.
Effectiveness of Support
The one area where the Planet 7 Casino has received the most favourable reviews is customer service. Planet 7 respond promptly to all customer queries, and their response are usually specific and helpful.
Not all will agree with the helpful part; especially not the many disgruntled customers who had to wait for almost eternity to get paid, and the others who are still waiting to be paid. However, even these category of persons agree to always getting responses every time they contact the Casino’s customer suppot team. The support team almost always professionally try to help – by walking the customer through preparing and submitting the necessary documentation, and promising to escalate the matter to the accounts department.
The very few reports about Planet 7 support team not being helpful gas to do with slow payment. Technically, that’s a failing of the casino’s account department, and not their customer support department. I’ll even argue that it is the good work of the casino’s customer service that has managed to prevent the gross failings of the accounting department from running the casino into the ground.
Summary
Planet 7 is a legitimate company with a license to carry out gaming and gambling operations. They use bank-grade encryption to ensure the safety of users information in their systems; and their games are certified “fair” by a trusted gaming and lottery testing company (GLI).
Planet 7 Casino has a great selection of games (slots, table games, scratch cards, video poker and more) which are provided by one of the biggest gaming providers in the market (RealTime Gaming). They offer a plethora of bonuses that would excite both new and existing players. They support a lot of banking options for making deposits and for receiving payment; and if you have any question or concern, there are different options for reaching a very professional support group for prompt assistance.
All these should make Planet 7 a good casino. However, there are few things that count against the Planet 7 Casino.
Their license of operation was obtained in Costa Rica, which means the company is not operating under any serious regulatory framework. Also, their bonus wagering requirement means that their huge bonuses cannot be easily cleared.
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Lastly, and worst of all, Planet 7 has a checkered history when it comes to paying winnings. There are too many reports of slow payments (taking more than 3 months), and some few ones of no-payments.
Planet 7 Casino has been welcoming players from around the globe since 2009,
in the process becoming one the leading mid-size online gaming establishments.
They’re also notable for accepting American players, which is still something of
a rarity following the passage of the UIGEA by the Bush administration.
Their selection of games may surprise first-time visitors, and their sign-up
bonus offers cash rewards on each of the initial eight deposits. If you need more
encouragement to open an account, just check out this review about the positives and
negatives of Planet 7 Casino.
First Impressions of Planet 7 Casino
The first time I checked out the Planet 7 site, I was
impressed with their streamlined design and wealth of casino
gaming options. Clicking on the “banking” tab revealed a number
of deposit and withdrawal options, and I was thrilled to learn
that they accept players from the United States.
I was even more impressed with their promotions and VIP club.
The former offers free money to players every day of the week,
and the wagering requirements are comparable to competing sites.
While I don’t play enough to take full advantage of the VIP
program, it’s an option that any high roller or grinder should
look into.
Is Planet 7 Safe?
The casino is powered by software from Realtime Gaming, and
their 15+ years in the business can assure you that all casino
games are operated fairly. They’re one of the biggest names in
the virtual gambling industry, so there should be no problems on
that front.
Other elements surrounding Planet 7 are not as certain. First
of all, they’ve been associated with the Crystal Palace and Ace
Revenue groups, and both have a long reputation for engaging in
slow-pay tactics. There have also been multiple complaints
regarding treatment of players, especially once they start
asking for money to be paid out.
If there are problems, the licensing jurisdiction of Costa
Rica isn’t going to be of assistance. They’ve long been known
for taking a “hands off” approach, meaning they don’t care what
casinos in their jurisdiction do as long as they pay their fees
to the government.
Bonuses and Rewards Programs
Planet 7 offers a number of bonus options, as well as a VIP
program to reward repeat customers. The former is especially
impressive, with eight different opportunities to earn bonus
cash when you first sign up. Weekly and monthly bonuses are also
offered, but the following are available throughout the year:
- $7,777 Welcome Bonus
Divided up over your first eight deposits, this
100% matching bonus goes up to $777 for your first deposit.
After that, all deposit bonuses cap out at $1,000 for the next
seven deposits. - Slot Special
100% matching bonus on deposits between $30 and
$10,000. Only slots and keno satisfy the 30x wager requirement. - Table Games Bonus
80% matching bonus on deposits from $30 to $10,000. Only
table games satisfy the 60x wager requirement. - Weekend Special
Get a 130% bonus when you make a $30 to $10,000
deposit on Saturday or Sunday. Wagering requirement is 30x (or
60x for video poker and table games). - Monday Funday Special
Deposit between $30 and $10,000 on a Monday and
receive a 110% bonus. Wager requirements are 30x, or 60x for
table games and video poker. - Player Appreciation Free Chip
Deposit at least $200 during a month
and receive a $50 free chip. You must withdraw twice the chip
amount, and the wagering requirement is 30x (60x for table games
and video poker). - Wire Transfer Bonus
Get a 20% bonus added to any other bonus when
you deposit via wire transfer. Wagering requirements are
determined by which bonus you choose. - VIP Member Bonus
Members of the VIP program can receive a 130% match
bonus on deposits of $100 to $10,000. Wager requirements are 25x
(or 50x for table and video poker games).
The Planet 7 VIP program has five levels, and it provides
frequent players with all manner of perks. If you’re a true high
roller, just look at everything you can gain access to at the
fifth level:
- Custom gifts
- Casino balance insurance for $50,000
- Insurance paid at the start of every month
- Access to exclusive bonuses and promotions
- Every $2 wagered earns an additional comp point
Mobile Gaming from Planet 7
Planet 7 doesn’t really offer mobile gaming. The casino used
to have a mobile presence, but only one table game and three
slots were offered at that time. They must have discontinued the
service due to lack of customer interest, so anyone wanting to
play on their portable device needs to look elsewhere.
Casino Games from Planet 7
Planet 7 Casino specializes in casino games, and they offer
over 100 options to choose from. Their entire selection is
powered by Realtime Gaming, one of the leading names in the
industry. This means you can always count on fast loading times,
smooth graphics, and crisp sounds.
The casino divides their games into the following sections:
slots, table games, video poker, and specialty games. We’ll
examine each of these in the next four sections, providing
readers with a strong idea of what to expect before they ever
set eyes on the actual casino website.
Slot Machines
Since space is limited, I’m not going to list all the slot
machines available from Planet 7. There are, however, over 120
to choose from. The fact that they’re designed by Realtime
Gaming is also a bonus, as you can always count on that company
to provide diverse themes and reliable graphics.
If you choose the downloadable version of the casino, then
all slots are available. The Flash version is more limited in
its selection, but that’s common among most casinos.
Multi-payline games have become the norm, and the bulk of
these slots fall into that category. There are, however, some
three-reel games for old school players. Regardless of your
preference, you can look forward to progressives, win
multipliers, bonus rounds, scatter pays, and wild symbols.
I would discuss the slots with the best payout percentages,
but these figures aren’t commonly available. To make matters
more complicated, RTG software provides three settings to allow
casinos to make each game looser or tighter.
Planet 7 Online Casino
Table Games
Fifteen table games are available from Planet 7, and each has
been designed by the award-winning team at Realtime Gaming. The
following are included:
- War
The player compares one card with the dealer, and the high card
wins. In the case of a tie, the player can go to war and double
their wager. - Baccarat
The player tries to beat the score of the banker. Featured in a
number of James Bond films and often played for high stakes. - Blackjack
The player wins if they can get a higher total than the dealer
without exceeding 21. - European Blackjack
Similar to blackjack, although the dealer doesn’t
draw their second card until the player has completed their
hand. - Vegas Three Card Rummy
The objective of this game is to build a lower
three-card hand than the dealer. - Face Up 21
Played in a similar to manner to blackjack, but the dealer and
player both get two face-up cards at the beginning of the game. - Tri-Card
PokerThe player must build a better three-card hand the
dealer. A pair pays bonus money if an optional wager is made. - Let’em Ride
Requiring at least of pair of 10s for a payday, this game
challenges the player with building the best possible hand using
two cards and three community cards. - Texas
Hold’em Bonus PokerPlays like regular Texas Hold’em, although
there are no additional wagers after the river phase. - Match Play
21A variant of blackjack with all the tens removed from the
deck. The house edge is only 0.76% when the dealer is required
to hit on a soft 17 and 0.40% when he must stand under the same
circumstances. - Pai Gow
PokerThe player must make a two-card and five-card hand, and
both must beat the dealer’s hands in order to win a payout. - Pontoon
The player gets two face-down cards to begin the game, and their
objective is to get closer to 21 than the dealer without going
over. - Perfect
PairsThis game is similar to blackjack, although a bonus
payment is available to the player if they get a pair with their
initial two cards. Carries a low house edge of 0.54%. - Super 21
Played much like regular blackjack, expect with a few tweaks to
the rules. - Red Dog
The player is dealt three cards. In order to win, the value of
the final card must be between the values of the first two.
Planet 7 Online Casino Reviews
Video Poker
Thanks to RTG, Planet 7 has 16 different video poker games to
offer its customers. These include the following:
- Sevens Wild
The minimum hand for a payout is three-of-a-kind, and the
seven cards substitute for any other card. - Pick’em Poker
Two cards are dealt face up, and then a pair of
three-card hands is dealt with only the top card facing up. In
order to win, the player must guess which hand is superior. - Mystery Bonus Poker
This is a unique hybrid that combines slots and
video poker. - Loose Deuces
At least a three-of-a-kind hand is required for a
payout, and all deuce cards are wild. - Joker Poker
The joker serves as a wild card, and at least a pair of kings
is required for a payout. - Jacks or Better
The most common form of video poker, this game starts
paying out with a pair of jacks. The multi-hand version of this
game offers one of the lowest returns at 97.29%. - Double Jackpot Poker
Four-of-a-kind hands offer larger payouts, but
you can finish in the money just by getting a pair of jacks. - Double Double Jackpot Poker
The same as the previous game, although
some four-of-a-kind hands offer larger payouts. - Double Bonus Poker
This game is like Jacks or Better, except a bonus
payment is paid out for any four-of-a-kind hand. - Double Double Bonus Poker
Plays like Double Bonus Poker, expect the
bonuses for some four-of-a-kind hands are even larger than
before. - Bonus Poker
In order to receive a payout, you’ll need a pair of jacks or
better. If you get any four-of-a-kind hand, you’ll win a bonus
payout. - Bonus Poker Deluxe
This game plays exactly like Bonus Poker, although some
of the payouts have been amplified. - Deuces Wild
All deuces are wild, and the minimum payout hand requires
three-of-a-kind. In order to receive the top cash prizes, you’ll
need to make a royal flush or five-of-a-kind using a wild card. - Bonus Deuces Wild
The deuce card is wild, allowing it to substitute
for any other card. Bonus payouts are available for different
card combinations, but you need at least a three-of-a-kind to
finish in the money. - All American Poker
This game is similar to the classic Jacks or
Better, although the pay table has been modified. - Aces and Eights
The minimum payout requires a pair of jacks, but
special payouts are awarded for four aces, eights, or sevens.
Aces and Eights offers the best overall return of these games at
99.78%.
Both single and multi-hand versions of video poker are
available through the site. If you decide to play more than a
single hand at a time, you can choose from the following
options: 100, 52, 10, or 3.
Specialty Games
The 14 games in this section offer a variety of options, with
the house edge averaging 2 to 3 percent. The best wager is the
even money bet on the French roulette wheel, which carries a
house edge of 1.35%.
- Sic Bo
Three dice are rolled, and the player wagers on the outcome. The
highest payout is an impressive 180:1. - 5 Diamond Blackjack
This scratch card option simulates blackjack, with
the player trying to get a better hand than the dealer. - Lucky 8s
This is another scratch card game, this time offering a theme of
leprechaun and shamrocks. The lowest winning multiplier is x1,
while the highest is x4000. - Magic 7s
Another scratch card game, this one pays out if a 7 is
uncovered. The player wins double the amount if a magical hat is
also revealed. - American Roulette
This is the most popular version of the game in
American casinos, although the addition of the 00 pocket results
in a bigger house edge. - European Roulette
This game has a lower house edge than its American
counterpart thanks to only one zero pocket. - French Roulette
All wagers are written in French, and the table can
accommodate more than one player at a time. - Multiplayer Roulette
Several players can play at the same time, and a
timer feature is included to simulate the pressure and
excitement of real-life gaming. - Roaring Twenties Bingo
With a theme straight out of the 1920s, this
game features progressive jackpots and the option to play up to
100 cards at once. - Bonus Bingo
Fans of bingo should love the extra features such as bonus
rounds, special balls, and winning multipliers. - European Slot Poker
A combination of video poker and slots.
- KenoPick
one to 20 numbers and then get paid based on the number of
matches. - Hot Dice
Another scratch card game, this time requiring the player to get
a 7 or 11 to win.Various multipliers are available, including
one that pays 2000 times the normal win. - Craps
The classic casino game that allows players to roll a pair of dice
and wager on the outcome.
Planet 7 Casino Sign In
Banking Options
While Planet 7 accepts players from the United States, they
don’t act as though the passage of the UIGEA has harmed their
ability to accept deposits from players. In fact, they state on
their website that they have one of the best records in the
industry for successfully processing money into customer
accounts.
The two main deposit options listed on their site are as
follows:
- VISA
This credit card option can normally prove difficult for players in
the United States, but Planet 7 insists that they’ve got players
covered. Keep in mind, though, that some of the leading casinos
have difficulty on this front. Players in other parts of the
world, however, should find it a simple matter to perform a
transaction. - Neteller
One of the world’s leading e-wallet services, Neteller is not
available to players in the United States. For those who live
elsewhere, they’ll find that their account can be loaded with
money online or at an available kiosk.
Other deposit options are supposed to be available, but the
site doesn’t provide any additional information other than their
logo. If you want to know more, you’re supposed to contact their
customer service department.
Withdrawal options may change at times according to their
site, but the following three options are always available:
- Bank Checks
- Bank Wire
- Cash Transfer
It takes 7 to 10 business days for a withdrawal request to be
approved or denied. If it’s accepted, payment will be made
within 10 to 14 business days. The minimum withdrawal is $100,
and a processing fee is involved for checks or money transfers.
There’s also a per-week maximum withdrawal limit of $2,500, so
any amount over that is paid out in subsequent weeks.
Customer Support
Planet 7 takes a great amount of pride in their customer
service department, and there’s someone standing by 24/7 to
answer your questions. If you need to get in touch with them,
the following methods of contact are available:
- Telephone
- Live Chat
Live chat remains my preference, but those who use email can
choose from five different categories to best meet their needs.
These include the following: payouts, deposits, general,
marketing, and technical. I sent out a message to each to test
them, and the average response time was just over one hour.
What’s Missing?
Their lack of mobile gaming is going to be a disappointment
to a number of potential customers, and I also wasn’t thrilled
about their lack of descriptions for their various games. The
section on deposits and withdrawals was also lacking in details,
forcing players to contact customer service for more
information.
While their terms and conditions section wasn’t missing, it
was lacking in clarity. I’ve visited a lot of gaming sites in
the past, and this was perhaps the vaguest set of rules that
I’ve ever seen. There seems to be a lot of room for
interpretation, and that’s never a good thing when it comes time
to claim your winnings.
Our Overall Impressions of Planet 7
While you can do a lot worse than Planet 7 Casino, it still
needs some work before it’s ready to join the upper echelon of
online gaming sites. On the plus side, they have a tremendous
selection of games and a wide range of generous bonuses. The VIP
program is also a nice addition, and all players have to do to
participate is go about their business as usual.
On the downside, Planet 7 has suffered through a number of
player issues over the years, with slow payments being the most
consistent problem. Even their terms and conditions page hints
at possible trouble by stating “the withdrawal amount paid or
processed to players on a weekly or monthly basis may vary.”
While I hope they’ve learned from their mistakes and remedied
the situation, the prudent player is advised to proceed with
caution.
Frequently Asked Questions
Planet 7 Slot Casino
Does Planet 7 Casino accept US players?
Yes. Players from America are always welcome at the casino.
How fast are payouts?
Withdrawal requests are approved in 7 to 10 days. It then
takes an average of 10 to 14 business days for the player’s
payment to be issued. A lot of players have complained about the
payment habits of Planet 7, however, accusing them of
intentionally dragging out the process in the hope that players
will become frustrated and start gambling with the winnings
before they’re transferred.
Once a player requests a withdrawal, can the request be reversed?
Yes. A player can reverse a withdrawal up until the point
that the request has been processed. To perform a reversal, you
must contact the customer service department via email, live
chat, or their toll-free number.
What countries are not accepted at Planet 7 Casino?
Currently, players from over 150 countries are not accepted
by the casino. For a complete list in PDF form, please visit
their website and consult the FAQ section.
Does the site offer slots tournaments?
Slots tournaments are offered on a regular basis at Planet 7.
Some are freerolls and do not require an additional entry fee,
while others require the player to pay an additional charge
before beginning. In some cases, a password must also be entered
in order to participate.
Are there any restrictions when receiving a payment by check?
If a player receives their winnings in the form of a check,
they are required to deposit it into a financial institution
within 30 days. The check cannot be cashed, and failure to cash
it in the allotted amount of time will result in it being
voided. No additional checks will be issued if this happens, and
the customer must then select a different method of withdrawal.
Are there any processing fees for withdrawals?
Planet 7 Online Casino Slots
Depending on the amount of the withdrawal request and the
payment processor, a fee of up to $40 may be charged per
transaction. For exact details, contact the casino’s customer
service department.
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